E-commerce analytics dashboard

Transform Customer Relationships into Lasting Revenue

Proven customer retention strategies that increase lifetime value, reduce churn, and build loyal communities around your e-commerce brand.

Why Customer Retention Matters

Acquiring new customers costs 5x more than retaining existing ones. Our strategies focus on maximising the value of your current customer base.

Increase CLV

Boost customer lifetime value through targeted retention campaigns and personalised experiences.

Reduce Churn

Identify at-risk customers early and implement strategies to keep them engaged with your brand.

Build Loyalty

Create emotional connections that turn one-time buyers into brand advocates and repeat customers.

Data-Driven Insights

Make informed decisions with comprehensive analytics and customer behaviour insights.

Our Customer Retention Services

Comprehensive solutions designed to keep your customers coming back for more.

Email Marketing Automation

Personalised email campaigns that nurture customer relationships and drive repeat purchases through strategic automation.

  • Welcome series automation
  • Abandoned cart recovery
  • Win-back campaigns
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Loyalty Programme Design

Custom loyalty programmes that reward your best customers and incentivise repeat purchases and referrals.

  • Points-based rewards
  • Tier-based programmes
  • Referral incentives
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Customer Segmentation

Advanced analytics to segment your customers and deliver targeted experiences that resonate with each group.

  • Behavioural analysis
  • Purchase history insights
  • Predictive modelling
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About hyperlance

We specialise in developing comprehensive customer retention strategies for e-commerce businesses across the EU. Our data-driven approach helps brands build lasting relationships with their customers.

Based in Split, Croatia, we understand the unique challenges of the European e-commerce market and provide tailored solutions that comply with local regulations whilst driving international growth.

Expert Team

Experienced retention specialists

EU Focus

Compliant with European regulations

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Team collaboration

Ready to Transform Your Customer Retention?

Join successful e-commerce brands that have increased their customer lifetime value and reduced churn with our proven strategies.