We're passionate about helping e-commerce businesses build lasting relationships with their customers through proven retention strategies and data-driven insights.
Founded in Split, Croatia, hyperlance emerged from a simple observation: whilst e-commerce businesses were investing heavily in customer acquisition, many were neglecting the goldmine of existing customers.
We recognised that retaining customers is not just more cost-effective than acquiring new ones, but it's also the key to sustainable growth and profitability. With deep expertise in the European market and understanding of local consumer behaviour, we developed strategies that work.
Today, we help e-commerce businesses across the EU transform their customer relationships, increase lifetime value, and build communities of loyal brand advocates.
Founded
Headquarters
We're driven by a clear mission and guided by core values that shape everything we do.
To empower e-commerce businesses with the strategies and tools they need to build lasting customer relationships, increase retention, and achieve sustainable growth through data-driven insights and personalised experiences.
To become the leading customer retention partner for e-commerce businesses across Europe, recognised for our innovative strategies, exceptional results, and commitment to long-term client success.
Every strategy is backed by comprehensive data analysis and proven methodologies.
Your success is our success. We're committed to delivering measurable results.
We stay ahead of industry trends and continuously evolve our strategies.
Clear communication, honest reporting, and ethical business practices.
Deep knowledge and experience in customer retention strategies for the European e-commerce market.
Based in Croatia and serving the entire EU market, we understand the unique challenges and opportunities of European e-commerce. From GDPR compliance to local consumer behaviour patterns, we ensure your retention strategies are both effective and compliant.
All retention campaigns designed with European privacy regulations in mind
Campaigns and communications in multiple European languages
Understanding of regional preferences and shopping behaviours
Advanced automation, segmentation, and personalisation strategies that drive engagement and repeat purchases.
Comprehensive analysis of customer behaviour, purchase patterns, and retention metrics to inform strategy.
Designing touchpoints and interactions that build emotional connections and brand loyalty.
We bring unique advantages that set us apart in the customer retention space.
Our strategies have consistently delivered increased customer lifetime value and reduced churn rates for e-commerce businesses across various industries.
We understand the importance of quick wins. Our streamlined processes ensure you start seeing results within the first month of implementation.
Your success is our priority. We provide ongoing support, regular optimisation, and strategic guidance to ensure continuous improvement.
No two businesses are the same. We create tailored retention strategies that align with your specific goals, industry, and customer base.
Deep understanding of European consumer behaviour, regulations, and market dynamics ensures strategies that work in your region.
Our strategies are designed to grow with your business, ensuring long-term success and sustainable customer retention improvements.
Let's discuss how we can help your e-commerce business build stronger customer relationships and increase retention rates.
