Privacy Policy

Introduction

hyperlance d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hyperlance.top or use our services.

Data Controller

hyperlance d.o.o. is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered address is Vlaška ulica 67, 21714 Split, Croatia. Registration Number: 256413879, VAT Number: HR257458963.

Data Collection

We collect several types of information from and about users of our website and services. The data we collect includes:

• Personal Information: Name, email address, phone number, company name, and other contact details when you fill out forms or contact us
• Technical Information: IP address, browser type, device information, operating system, and referring website
• Usage Information: Pages visited, time spent on pages, clicks, and other interaction data
• Communication Records: Records of correspondence when you contact us via email, phone, or contact forms
• Marketing Information: Preferences for receiving marketing communications and responses to marketing campaigns

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, how we use your information includes:

• To respond to your enquiries and provide customer support
• To deliver our customer retention services and consultation
• To send you service-related communications and updates
• To analyse website usage and improve our services
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To personalise your experience on our website

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To fulfil our contractual obligations when providing services
• Legitimate Interest: For website analytics, security, and business development
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for 3 years after last contact, whilst service-related data is kept for the duration of the service relationship plus 7 years for legal and accounting purposes.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Your Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) or your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.