Customer Retention Services

Comprehensive solutions designed to keep your customers engaged, loyal, and coming back for more. Increase lifetime value and reduce churn with our proven strategies.

Email marketing dashboard

Email Marketing Automation

Personalised email campaigns that nurture customer relationships and drive repeat purchases through strategic automation sequences.

Welcome Series

Onboard new customers with personalised welcome sequences

Abandoned Cart Recovery

Recover lost sales with targeted cart abandonment campaigns

Win-Back Campaigns

Re-engage inactive customers with compelling offers

Post-Purchase Follow-Up

Build relationships after the sale with value-added content

From €1,500/month

Setup fee: €500

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Customer loyalty programme

Loyalty Programme Design

Custom loyalty programmes that reward your best customers and incentivise repeat purchases, referrals, and brand advocacy.

Points-Based Rewards

Earn points for purchases, reviews, and social sharing

Tier-Based Programmes

VIP tiers with exclusive benefits and early access

Referral Incentives

Reward customers for bringing in new business

Gamification Elements

Badges, challenges, and leaderboards for engagement

From €2,500/month

Setup fee: €1,500

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Data analytics dashboard

Customer Segmentation

Advanced analytics to segment your customers and deliver targeted experiences that resonate with each specific group's needs and behaviours.

Behavioural Analysis

Segment based on browsing and purchase patterns

Purchase History Insights

RFM analysis and customer value scoring

Predictive Modelling

Identify at-risk customers before they churn

Personalisation Engine

Dynamic content and product recommendations

From €2,000/month

Setup fee: €1,000

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Additional Services

Comprehensive support services to maximise your customer retention efforts.

Customer Support Optimisation

Improve support processes to enhance customer satisfaction and reduce churn.

From €800/month

SMS Marketing

Direct communication channel for time-sensitive offers and updates.

From €600/month

Review Management

Encourage positive reviews and manage your online reputation effectively.

From €500/month

Analytics & Reporting

Comprehensive dashboards and monthly reports on retention metrics.

From €400/month

Our Process

A proven methodology to implement effective customer retention strategies for your e-commerce business.

1

Discovery & Audit

Analyse your current customer data, retention metrics, and identify opportunities for improvement.

2

Strategy Development

Create a customised retention strategy based on your business goals and customer segments.

3

Implementation

Set up campaigns, automation workflows, and tracking systems to execute your retention strategy.

4

Optimisation

Monitor performance, test variations, and continuously improve your retention efforts.

Ready to Increase Customer Retention?

Let's discuss which services are right for your business and create a custom retention strategy that drives results.